Quick Answer: What Number Do I Ring For Telstra?

How do I check Telstra outages?

Check if there’s an outage in your neighbourhood via Telstra Outages….My Telstra app:Open the My Telstra app and select the Get help tab.Choose the service you’re trying to fix yourself.Select Get help with an issue and follow the prompts..

Are 1300 numbers free with Telstra?

13 and 1300 numbers are advertised as “the cost of a local call”. … Calls to Telstra customer service and complaint lines are free of charges, when callers use Telstra phone services to make the calls.

Does Telstra have an Australian call Centre?

Telstra is set to permanently change the way it provides customer service post-COVID, with an aim to route all inbound voice calls through Australian call centres by sometime in 2022.

How much does it cost to call 1300 numbers in Australia?

1300 numbers are not free to call. A call to a 1300 number from a landline within Australia will be charged at the local rate. This is often a low, untimed charge. Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.

Traditionally, 1800 numbers have been free of charge from landlines. “However, calls from mobile phones are generally charged at timed rates. This has led to many of our clients being saddled with unavoidably high costs while waiting for considerable periods when calling the Centrelink call network”.

What is the number for Telstra faults?

13 22 03Call 13 22 03 to report the fault and set up call forwarding.

Are calls to Telstra free?

In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.

What time can I ring Telstra?

For general enquiries call 13 2000. Available between 8am-9pm AEDT 7 days a week.

Why are 1300 numbers so expensive?

When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. That’s why 1300 numbers are often referred to as Local Rate Numbers. Higher charges apply when dialling from a mobile phone. They are determined by the mobile phone company and vary between carriers.

Are international calls free?

Skype is a free app for Android, Apple, and Windows devices. … So in a nutshell, Skype to Skype international calls are free, but Skype to traditional phones cost money.

How do I contact Telstra by phone?

810 44 800 856 0000Telstra/Customer service

Does Telstra have a 1800 number?

Call us on 1800 834 273 and choose Option 1. Our consultants will arrange an appointment. Good to know: You may need two separate appointments to switch your service onto the nbn network– one with an nbn co technician and one with a Telstra technician.

Why is my Telstra mobile not working?

Take the battery out and put it back in, then turn the phone back on (if applicable) … For specific issues and troubleshooting tips, visit mobile support. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

How much does Telstra charge for international calls?

International Rates and Offers Choose International Ultimate for $15 per month on your eligible home phone service and get: Unlimited calls to home phones in 35 countries.

Is 1800 a free call in Australia?

1800 numbers let customers call for free Get free calls from any fixed line phone anywhere in Australia. Callers using mobile phones may still pay a rate determined by their service provider. Pays all call costs. There is no free talk time component for 1800 numbers.

How do I speak to someone at Telstra Australia?

If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.